Cancellation Policy

FLOOD & SEVERE WEATHER CANCELLATIONS

We know Queensland weather can be unpredictable, and the Condamine River is part of what makes Cornerstone Country beautiful, but it also means we take flooding and severe weather seriously. The terms above are our standard cancellation terms — this section explains what happens instead if a natural disaster or severe weather event affects your stay or event.

Events this policy covers

This policy may apply if your booking is affected by:

• Flooding or significant flood warnings

• Bushfires or fire emergencies

• Cyclones

• Severe storms or extreme weather

• Road closures that prevent reasonable access to the park

• Evacuation orders or emergency directions issued by authorities

• Damage to the park or surrounding infrastructure that makes it unsafe or unsuitable for guests

• Other declared natural disasters or events beyond our reasonable control
  

If the park is closed or can't safely host you

If we need to close the park, evacuate guests, or can't safely provide your booked site or accommodation because of a natural disaster or severe weather, you can choose to:

• Transfer your booking to another available date, subject to availability; or

• Receive a refund for the affected portion of your booking.

If we can't provide what you booked, we won't keep payment for the part of your stay we couldn't deliver.

If the park stays open

If Cornerstone Country remains open and accessible but you decide not to travel because of weather or a disaster affecting another area, our standard cancellation terms above will generally apply.

Get in touch as early as possible if you think your travel may be affected — at our discretion, we may still be able to offer a date change or credit, subject to availability.

Road closures & travel disruption

If official road closures or emergency directions make it unsafe or impossible to reasonably reach us, we'll consider a transfer, credit or refund depending on the circumstances.

Please let us know the details of the road closure, emergency direction, or other circumstances affecting your travel.

A general concern about the weather, without an official closure or genuine safety issue, doesn't automatically qualify for a refund under this policy.

Early departure due to emergency

If you're already staying with us and an emergency requires the park to close or guests to leave, we'll provide reasonable assistance and information about the evacuation or departure process.

We'll consider refunds for unused nights where the park is required to close, or you're required to leave, because of the emergency.

Guest safety

The safety of our guests, staff and the wider community comes first. Decisions about closures, evacuations, access and bookings will be based on information from emergency services, local authorities, weather warnings, road conditions and the condition of the property.

We ask all guests to follow reasonable directions from park management and emergency authorities during an emergency.

Travel insurance

We strongly encourage guests to take out travel insurance that covers cancellation, travel disruption, natural disasters and other unforeseen circumstances.

Cornerstone Country isn't responsible for additional costs you incur as a result of cancelled travel, road closures, alternative accommodation, transport or other flow-on expenses.

Refunds & booking changes

Any refund, credit or booking transfer under this policy will be assessed based on:

• The nature and severity of the event

• Whether the park is open and safely accessible

• Advice or directions from relevant authorities

• Whether the booking can reasonably be transferred to another date

• The portion of the booking that has been affected

Any refund owing will be processed back to your original payment method unless we agree otherwise.

Our discretion

Natural disasters and severe weather events vary a lot in scale and impact. We'll assess individual circumstances and aim for a fair, reasonable outcome consistent with this policy and Australian Consumer Law.

Nothing in this policy limits or removes any rights you already have under Australian Consumer Law.